Shipping policy

Shipping Policy

Thank you for shopping with Skintrue.

We're committed to getting your order to you as quickly and safely as possible.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and dispatched, you'll receive a shipping confirmation email with tracking information so you can follow your delivery every step of the way.

Please note that during peak periods, product launches, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 6–12 business days

  • Canada: 6–12 business days

  • Australia: 6–12 business days

  • United Kingdom: 6–12 business days

  • New Zealand: 6–12 business days

Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, carrier delays, or other circumstances outside of our control.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email.

Tracking information may take up to 48 hours to update after your order has been dispatched.

Shipping Address

Please ensure your shipping address is correct before completing your purchase.

Skintrue is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If you've made a mistake, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes can be made once an order has been processed.

Lost, Stolen or Delayed Packages

Once your order has been handed to the shipping carrier, delivery is managed by the carrier.

If your package appears to be lost or significantly delayed, please contact us and we'll gladly assist you in working with the carrier to locate your shipment.

Skintrue is not responsible for delays caused by customs clearance, weather events, carrier disruptions, or other circumstances beyond our control.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of delivery and include your order number along with clear photos of the damaged item and packaging.

We'll review the issue promptly and arrange an appropriate resolution.

Questions?

If you have any questions about your order or shipping, our support team is always happy to help.

Email: support@shopskintrue.com